PRIVACY POLICY

Last Updated: [11-16-2025]

At Virtual Balance, we are committed to protecting your personal information and being transparent about how we collect, use, and share it. This Privacy Policy explains the types of data we collect, how we use it, how we share it, and your rights regarding your information.

1. How We Collect Your Personal Information

We may collect personal information through the following methods:

• Forms submitted on our website (e.g., contact forms, service inquiry forms, onboarding forms) 
• Cookies and tracking technologies used to improve website functionality and analyze website usage 
• Email or phone communication 
• SMS communications (only when you provide consent)
• In-person or online consultations and interactions
• Any information you voluntarily provide during service engagement

2. What Personal Information We Collect

The personal information we may collect includes, but is not limited to:

• Full name 
• Email address 
• Phone number 
• Business or company information 
• Billing or payment information (if applicable) 
• IP address, browser type, and device information 
• Service preferences, communication preferences, or inquiry details 
• Any information voluntarily shared with us during service requests or correspondence 

We do not collect sensitive information unless it is required to provide a service and you voluntarily provide it.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To provide services, support, and assistance related to your inquiries or account 
• To communicate with you regarding appointments, account updates, service information, and business-related matters 
• To send SMS notifications, reminders, and updates when you have provided consent 
• To process billing, payments, invoices, and account-related tasks 
• To improve website performance, user experience, and service quality 
• For marketing or promotional communication (only when you have opted in) 
• To comply with legal, regulatory, or contractual obligations 
• To maintain internal business records and documentation 

4. How, Why, and What Personal Information We Share With Third Parties

We may share your information with trusted third parties only when necessary to operate our business or deliver the services you request. This may include:

• Website hosting providers 
• Payment processors 
• Customer support tools 
• Communication and scheduling platforms 
• CRM and email service providers 
• Independent contractors or service partners assisting in service delivery 

We may also share information if required by law, regulation, or legal process.
We do not sell your personal information.

Required SMS Compliance Statement:
Mobile Opt-In, SMS Consent, and phone numbers collected for SMS communication purposes will NOT be shared with any third party or affiliates for marketing purposes.
This applies strictly to SMS-related data. Other non-SMS personal information may be shared only when necessary to operate our business or provide our services.

5. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, loss, or misuse. However, no method of data transmission or storage is 100% secure.

6. Your Choices and Rights

You have the right to:

• Access, update, or correct your personal information 
• Request deletion of your personal information (subject to legal or contractual limitations) 
• Withdraw consent for marketing or SMS communication at any time 
• Request details about how your data is collected or used 

You may contact us at any time to exercise these rights.

7. Cookies and Tracking Technologies

We may use cookies and similar tools to enhance website functionality, analyze traffic, and personalize your experience. You may disable cookies through your browser settings, but some features of the website may not function properly.

8. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated date.

10. Contact Us
If you have any questions about this Privacy Policy or how your information is used, please contact us at:
 (646) 389-2443
[email protected]

SMS Terms & Conditions

Business Information
Virtual Balance
1178 Broadway #3115, New York, NY 10001
Phone: (646) 389-2443

1. SMS Consent Communication
By providing your mobile number to Virtual Balance, you consent to receive SMS communications from us. The phone numbers obtained as part of this process will be used solely for business-related communication and will not be shared with third parties for marketing purposes.

2. Types of SMS Communications
If you have consented to receive text messages from Virtual Balance, you may receive messages related to:

• Appointment reminders or confirmations
• Follow-up messages regarding your account or services
• Billing inquiries or payment reminders
• Promotional messages or special offers (if applicable)

Example Message:
“Hello, this is a friendly reminder of your upcoming appointment with Virtual Balance at 1178 Broadway #3115, New York, NY 10001. You can reply STOP to opt out at any time.”

3. Message Frequency
Message frequency will vary depending on the type of communication. You may receive up to 2–4 SMS messages per week related to your appointments, billing, or account status.

4. Message and Data Rates
Standard message and data rates may apply based on your mobile carrier’s pricing plan. These charges are your responsibility and may vary depending on whether messages are sent domestically or internationally.

5. Opt-In Methods
You may opt-in to receive SMS messages from Virtual Balance in the following ways:

• Verbally, during a phone conversation with our staff
• By submitting an online form on our website
• By filling out a consent section on a physical form

6. Opt-Out Methods
You can opt out of SMS communications at any time. To unsubscribe, simply reply “STOP” to any message you receive from us. You may also contact us directly at (646) 389-2443 to request removal from our messaging list.

7. Help and Support
If you need assistance or experience issues with our SMS service, reply “HELP” to any message, or contact us directly at (646) 389-2443. For more details, please visit our [Privacy Policy] and [Terms & Conditions] pages.

8. Additional Disclosures

• Message and data rates may apply.
• Message frequency may vary.
• You may opt out at any time by replying “STOP.”
• For help, reply “HELP” or contact us directly.